Privacy Policy

Effective Date: June 2024

Introduction

Joy Barican [Coaching Services] (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Australian privacy laws and regulations, including the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as international data protection laws, such as the General Data Protection Regulation (GDPR) for clients based in the European Union.

By using our services, including website visits, coaching sessions, and any communication with us, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We collect personal information from clients in various ways, including through our website, email communications, and during coaching sessions. The types of personal information we collect may include:

  • Personal Details: Name, date of birth, contact details (email, phone number, address)
  • Health and Well-being Information: Information relevant to coaching, such as goals, health history, psychological background, personal struggles, or any other data you provide to help us better understand and support your journey.
  • Payment Information: Billing information, payment methods, and transaction details for services rendered (processed through secure third-party payment gateways).
  • Online Activity Information: IP address, browser type, usage data on our website, cookies, and analytics to understand how visitors interact with our website.
  • Communications: Records of your communications with us, including emails, inquiries, and support requests.
  1. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Providing Coaching Services: To deliver life coaching, support, and related services, including personalized guidance, planning, and progress tracking.
  • Client Communication: To communicate with you regarding your coaching sessions, upcoming appointments, billing, and any other matters related to your engagement with us.
  • Improving Services: To enhance our services and website experience by analyzing trends, feedback, and usage patterns.
  • Marketing and Promotions: With your consent, we may use your information to send promotional content, newsletters, or other marketing materials related to our services. You can opt-out at any time.
  • Compliance and Legal Obligations: To comply with any legal, regulatory, or contractual obligations, including responding to legal requests or disputes.
  1. Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We may share personal information with third-party service providers who assist us with payments, website analytics, email communications, or other aspects of our operations. These providers are required to protect your information in line with our privacy policy.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to legal processes, or to protect our rights or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
  1. Data Security

We take reasonable steps to protect the personal information we collect from misuse, loss, or unauthorized access. This includes:

  • Encryption: Sensitive information, such as payment details, is encrypted when transmitted over the internet.
  • Access Controls: We limit access to personal information to those employees and service providers who need it to perform their duties.
  • Secure Storage: Personal data is stored securely in our systems, and we regularly review and update our security practices.

While we take measures to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

  1. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your personal information is no longer needed, we will securely delete or anonymize it.

  1. International Transfers of Data

As our business may have global clients, your personal data may be transferred to and processed in countries outside of your country of residence, including Australia, the United States, and other countries where we or our service providers operate. By using our services, you consent to the transfer of your data to these jurisdictions.

If you are located in the European Economic Area (EEA), we will ensure that any transfer of your personal data outside of the EEA complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

  1. Your Rights Regarding Personal Information

Depending on your location, you may have the following rights with respect to your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections or updates to your personal information if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or contacting us directly.
  • Data Portability: You can request to receive your personal data in a structured, commonly used format to transfer it to another service provider.
  • Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided below.

  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and analytics tools) on our website to improve your browsing experience and to analyze website traffic. Cookies are small data files stored on your device that help us identify you as a returning user or track your usage patterns.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your experience on our website.

  1. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy does not apply to such third-party websites, and we recommend reviewing the privacy policies of those websites before providing any personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through a notice on our website or via email. Please review this policy periodically to stay informed about how we protect your personal information.

  1. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your rights, please contact us:

Joy Barican [Coaching Service]
Sydney, Australia

Email: jbarican@hotmail.com

Phone: +61410480668

Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as described herein.